We've got your back!
Accidents do happen, unfortunately also on the bike. As much as we try and to stay safe while riding, sometimes the inevitable happens. The beloved kit that we don on, often take most of the beating when we crash.
Firstly, we hope that you are okay and that other than your ego, you have not suffered any major injury or road rash.
With that, we introduce Velo Velo's Crash Replacement Policy as a small, but sincere compensation for when your kit gets torn. The scale of the discount will be determined by us (voucher or discount of maximum 40%), and any damaged items need to be returned to us before the discount can be given. This service covers kit that was purchased in the last one year.
Our Term and Condition:
- The crash replacement policy applies to products bought from Velo Velo within the one year.
- You must be able to provide proof of purchase (such as your order number or email receipt)
- The replacement offer is only valid for the non discount product.
- Normal wear and tear, bramble/fabric pulls, or other damage do not apply.
- The discount cannot be used with any other offer or promotion, including items in the sale.
- The issued discount code is only applicable for the purchase of items in the similar product type.
- Velo Velo reserves the right to reject any crash replacement that does not fulfill any of the above-stated requirements.