Shipping Your Purchase
We at Velo Velo understands that you're excited about your purchase, and we love it when you're able to cycle happy. That's why we want to surprise you in terms of shipping. First, we ship GLOBALLY. Secondly, each parcel comes with a tracking code for the ease of mind. Thirdly, we're using a reliable partner - DHL for global shipping so that you can track your parcel real time. All prices indicated are in Malaysian dollars.
A) Shipping fee
- RM12 shipping fee applies
- FREE within Malaysia for purchases RM300 and above
- Outside of Malaysia**
- RM90 shipping fee applies
- FREE shipping for purchases RM900 and above
B) Shipping period and tracking
Packing and arrangement of online orders are done on a daily basis (excluding Sun). Please do allow 3-5 working days (not inclusive of pickup) for the courier to do it’s delivery.
We go the extra mile to register your purchase because we know how important it is to you. Yup that's right, enjoy registered mail at no extra cost. Before we ship, you should receive an email from us regarding the tracking ID, which you can also monitor on your own via your country's local postal system.
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges.